Contact

RugTake sells direct, so this inbox is staffed by the team that specified the hardware — not a reseller, and not a script.

Write to us with: your model (T1, T1 Pro, T3, T3 Pro, T5 or T5 Pro), the order number if you have one, and what the tablet is doing. Photos of the fault, a short screen recording, or the exact error text usually saves a round of questions.

Orders and deliveries → Shipping Policy. Repairs, replacements and returns → Warranty & Refund. What we do with your data, and how to opt out of sharing → Privacy Policy and Your Privacy Choices.

Wholesale, distribution and press enquiries reach the same team — say so in the subject line.

Contact & Support

Email: support@rugtake.com

We reply within 1 business day. Support hours: 10:00-19:00 (UTC+8), Monday to Friday.

Before returning any product, read Warranty & Refund and request an RMA number first. Returns sent without an RMA number cannot be processed.

Shipping regions, delivery times and duties: Shipping Policy. Full terms: Terms of Service.

Company: Shenzhenshi Wanfeng Kerui Technology Co Ltd
Address: Room 521, 5th Floor, Liangji Building, Donghuan 1st Road, Fukang Community, Longhua, Shenzhen, Guangdong, China