FAQ

Not yet. Checkout is being finalised and every model currently shows as out of stock while regional stock is being allocated. Email support@rugtake.com with the model you want and we will tell you the moment it becomes orderable.

T1 / T1 Pro for one-handed field work: 8.4-inch, light, glove-friendly. T3 / T3 Pro at 10.4-inch for paperwork, forms and fixed installs, with wired RJ45 on the Pro. T5 / T5 Pro at 11-inch for long shifts, mapping and camera work, with the Pro adding 5G and a 64 MP camera.

This store is the direct channel. Listings on marketplaces are managed separately and stock is not shared, so the model and lead time you see here is the accurate one.

Prices are published per model as they are confirmed for each region. A model without a price is not yet orderable; it is not free and it is not discontinued.

We dispatch from local stock in the United States and the European Union and deliver to the US, Germany, France, Italy, Spain, the UK, Canada and Australia. More regions are added as local inventory comes online — the checkout shows only destinations we can actually serve.

Orders are processed within 1–2 business days. Standard delivery is 3–7 business days in the US and EU, and 7–15 business days for the UK, Canada and Australia. Standard shipping is free.

Where tax collection is enabled at checkout, the amount is calculated and collected by our checkout provider, so nothing extra is due on delivery. Destinations outside that scope may charge import duty locally, payable by the recipient.

Yes. A tracking link is emailed when the parcel leaves the warehouse. If tracking has not updated for more than 3 business days, write to us with the order number and we will open a trace with the carrier.

They are device ratings, not marketing labels. IP68 covers dust-tight sealing and continuous immersion; IP69K adds protection against high-pressure, high-temperature water jets, which is what makes hose-down cleaning practical. MIL-STD-810H covers drop, shock, vibration and temperature extremes. Every model on this store is rated for all three.

It is 6GB of physical RAM plus up to 14GB of extended virtual memory, which the system reports as 20GB. Storage is separate and is stated per model — the T1 carries 128GB. The specification table on each product page lists both figures.

Yes. The panels support glove and wet-touch input, and a capacitive stylus can be used. Thick work gloves and heavy rain reduce sensitivity slightly, which is normal for capacitive touch.

The tablet, a charger and cable, the hand strap or carry accessory where the model includes one, a quick-start guide and the warranty card.

12 months from delivery against defects in materials and workmanship under normal use. It does not cover accidental damage, liquid ingress caused by a damaged seal, unauthorised repair, or normal wear on consumable parts.

Email support@rugtake.com with the model, order number and a description of the fault. Photos, a screen recording or the exact error text usually saves a round of questions. We respond within 2 business days.

Yes — within 30 days of delivery, in original condition with all packaging, accessories and the warranty card. Write to us first for return instructions; please do not ship anything back before we reply. The full terms are on the Warranty & Refund page.

Returns are inspected within 3 business days of arrival. Once approved, the refund is issued to the original payment method and typically appears within 5–10 business days depending on the bank.

Yes. Tell us the model, quantity, destination country and required delivery date and we will come back with pricing, lead time and a deployment note covering charging, enrolment and spares.

For fleet orders we can discuss staging, kiosk settings and asset labelling before dispatch. Include the details in your enquiry so we can confirm what is possible for your quantity.