Warranty & Refund
This page explains our returns process, refunds and the warranty that covers RugTake tablets. It applies to orders placed on rugtake.com. Last updated: 27 October 2026.
1. 30-day returns
You may return a RugTake product within 30 days of delivery for a refund, for any reason. To be accepted, the product must be:
- in its original condition, not modified, and showing no signs of use beyond what is needed to inspect it;
- returned with all original packaging, accessories, documents and the warranty card;
- accompanied by your order number.
Start a return by emailing support@rugtake.com with your order number and the reason for the return. We will reply with return instructions. Please do not ship anything back before you receive them.
2. Return shipping cost
Return shipping is paid by the customer, except where the product is defective, damaged in transit or not the item you ordered — in those cases we cover the return cost. We recommend a tracked service; goods lost in return transit cannot be refunded.
3. Refunds
Once the returned product reaches our warehouse, we inspect it within 3 business days. Approved refunds are issued to the original payment method within 5–10 business days; your bank or card issuer may take longer to display the credit. Shipping charges are refunded only where the return is due to a defect, transit damage or a wrong item.
We may make a deduction for loss in value where the product has been used or handled beyond what is necessary to establish its condition, as permitted by applicable consumer law.
4. Items that cannot be returned
- Products damaged by accident, misuse, unauthorised repair or modification.
- Products with removed, altered or defaced serial numbers.
- Consumable or disposable accessories that have been used.
Nothing in this section limits your statutory rights.
5. 12-month limited warranty
Every RugTake tablet carries a 12-month limited warranty from the date of delivery, covering defects in materials and workmanship under normal use.
What we do: if a covered defect appears, we will, at our option, repair the product, replace it with the same or an equivalent model, or refund the purchase price. The decision is made after inspection.
What is not covered: accidental damage, liquid damage beyond the water-resistance limits stated for the model, drops and impact damage, use outside the published operating conditions, unauthorised repair or modification, normal wear and tear, and consumable parts. Loss of data is not covered — please back up your data before sending a device in.
6. Making a warranty claim
Email support@rugtake.com with:
- your order number (or proof of purchase);
- the model, colour and serial number;
- a description of the fault and, where possible, photos or a short video.
We will respond within 2 business days with troubleshooting steps or the next steps for your claim. Replacement devices are covered for the remainder of the original warranty period. The warranty is not transferable and applies to the original purchaser.
7. Your statutory rights (EU and UK customers)
If you are a consumer in the European Union, you have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason; we extend this to 30 days under section 1. You also benefit from the statutory legal guarantee of conformity (2 years in most EU member states, and up to 6 years in some). UK consumers benefit from the statutory rights under the Consumer Rights Act 2015.
This commercial warranty is in addition to those statutory rights and does not replace them. Where the two differ, the statutory rights prevail.
8. Contact
Email: support@rugtake.com
Support hours: 10:00–19:00 UTC+8, Monday to Friday
Shenzhenshi Wanfeng Kerui Technology Co Ltd
Room 521, 5th Floor, Liangi Building, Donghuan 1st Road, Fukang Community, Longhua, Shenzhen, Guangdong, China